FAQs

Thank you for visiting our site today. We hope that you find it informative and simple to navigate and shop. To assist you in this endeavour we have put together a list of common questions with answers we frequently get requests for. 

If there is something that you believe we have omitted, please get in touch and we will gladly add it to our FAQs. Simply email us at customerservice@meubles.ie.

 


Using this WebsiteWhat settings or software do I need on my computer to view the Meubles website?
Our site displays correctly in current web browsers. However, if you view our site on an older browser, you may find pages don't display as intended if the browser isn't ‘standards-compliant’. In this instance, we recommend you upgrade your browser to the latest version of one of the following, to get the most from our site.

Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
What information is collected about me when I visit the Meubles website?
When you visit our website, some browsing related information is likely to be recorded on your computer, notepad, tablet or smart phone in files called “cookies”.

We use cookies on our website to allow us to see how our site is used and to help us understand how we can improve it for our users. Please note that cookies do not store your personal information.

By using this website, you accept the Terms of our Cookies & Privacy Policies

How is my personal information being used?
We take the privacy of your personal information very seriously. We will only ever ask you for the personal information that is required to utilise all aspects of our website and online shopping facility. Some of this information is required by the Gateway Provider (Sage Pay) and Merchant Services Provider (AIB). None of the credit card or debit card information you input on our site is held by us. We use a tokenisation system which encrypts all information you provide. Our SSL certificate is a testament to our stance on securing any personal information you give us.

Full details of our Cookies & Privacy can be found here
Meubles Online AccountHow do I set up an account?
We’re delighted that you are considering purchasing online from our website. Setting up an account is simple! Just click on this link and you will be brought to a page to register your details.
How do I log into my online account?
To log into your account you will need the email address you used to create the account and password. If you have forgotten your password, just click the link forgotten password. A temporary password will be emailed to the email address associated with the account. You can then use this temporary password to reset a new password.
I’ve forgotten my account email or password. What do I do?
If you’ve forgotten the email account and/or password you used previously, simply go to the Login page, input your email address and hit forgotten password. A new temporary password will be emailed to you with instructions to set a new password.
How do I make changes to my Meubles account details?
To change the details pertaining to your account, simply log into your account using your email address and password. Click on the relevant area you wish to update and press save. If you have forgotten your password, just click the link forgotten password. You will be issued with a temporary password which will then allow you to reset a new password.
How is my personal information being used?
We take the privacy of your personal information very seriously. We will only ever ask you for the personal information that is required to utilise all aspects of our website and online shopping facility. Some of this information is required by the Gateway Provider (Sage Pay) and Merchant Services Provider (AIB). None of the credit card or debit card information you input on our site is held by us. We use a tokenisation system which encrypts all information you provide. Our SSL certificate is a testament to our stance on securing any personal information you give us. Full details of our Cookies & Privacy can be found here
Product Selection & Stock AvailabilityCan I find your entire product range online?
Currently our entire product range is not published online. We do however have approximately 70% of what we stock and sell currently published. It is our intention to continuously add products to our website. Should you require something that we do not have currently listed, please email us so that we can assist you wherever possible.
How do I check stock availability?
On the majority of pages on our website we have included an indicative lead time for our products. This lead time includes ‘In Stock’ meaning it is in stock and available for purchase immediately or ‘Lead Time X’. The lead time for items not in stock varies by product and supplier. Where possible we have listed lead times for each product. Please note that these lead times are approximate and may be subject to change. Rest assured, if you place an order with us, we will do our level best to supply you with your chosen product as quickly as possible. Should a lead time increase or a product is discontinued from a supplier, we will inform you as soon as possible.
Will I receive an email/text/call when my item becomes available?
Yes, if you have registered to be updated when the item you are interested in comes back into stock.
How do I know ordering online is safe?
Meubles take the security of your personal details very seriously. All personal details you include on our site are encrypted so they cannot be utilised by unauthorised third parties. Our site holds a SSL certificate which demonstrates that our site is secure. For further details please refer to our Privacy Policy
When will I know my order is ready?
When the item you have ordered is ready for despatch, you will receive either notification from the Meubles Home Delivery Service directly or via An Post. The Meubles Home Delivery Service team will schedule an appropriate delivery date with you whilst An Post will send you a tracking number which you will be able to use to track your delivery.
ReturnsWhat is your returns/exchange/refund policy?

Meubles has a robust Returns, Exchange and Refund Policy. For full details including your rights regarding online purchases, please click here

Is a deposit non-refundable?
All orders placed online must be paid for in full. Orders placed in-store require a 20% deposit. Where an order is placed with Meubles in-store and the customer wishes to cancel it, we will not forfeit your deposit unless the manufacturer of the item or items in question specifically agree that the order in question may be cancelled without loss to Meubles.
Can I return a made to order item?

In limited circumstances, we may accept the return of a made to order item. However, a 20% restocking management fee will apply. This cost is to cover the cost of holding this item until we are able to sell it. For further details, please refer to our "Returns Policy"

DeliveryDo you provide a delivery service?

Yes. We offer two main delivery methods depending on the item purchased and whether it is purchased from our store or online. For large furniture items for delivery within ROI, our Meubles Home Delivery Team will deliver your ordered item. For smaller items, ordered online we use the services of An Post. If ordering online, you will be notified of the most suitable delivery method for the item you are ordering. We also offer Click & Collect for certain products. All relevant options will be shown for each product on this website. For delivery charges, please click here

Can I order online and pick up from the store?
Yes, our website offers a Click & Collect service. When you reach the Checkout Screen, you will be asked you’re preferred delivery method. At this point you can choose to collect from our store.
Do you have a delivery charge?
Depending on the item purchased and value, delivery charges may be applicable. Details of our delivery methods and associated charges (if applicable) can be found here
How will an item be delivered?

Depending on the item ordered, we offer delivery by our own Meubles Home Delivery Service within ROI, An Post and Click & Collect from our store. For rates and further information, please click here. During the Checkout stage, you will be informed about the delivery options available.

Can I pay by cheque?

We accept authorised cheques as part payment and full payment within our store and for items being delivered by the Meubles Home Delivery Service Team within ROI. All items must be paid for in full prior to delivery.

Can the delivery driver take cash?

We offer delivery by An Post for small items ordered online and our Meubles Home Delivery Service (ROI only) for larger items ordered online or through our store. As a safety measure, for you and our Home Delivery Service Team, we are unable to accept cash as a form of payment on delivery. We can however accept credit card, debit card and pre-authorised cheque payment. We would urge all customers to organise payment with our store prior to the delivery of their items through our Home Delivery Service Team. Please be assured, that if there is a problem with your delivery which we are responsible for, we will rectify it without fail and as quickly as possible.

Can I order delivery to a different name or address?
Yes, although certain terms and conditions apply.
Do you offer next day delivery?

Depending on the time of your order, the item being purchased and whether it is in stock or not, we generally offer a 1-2 day delivery service through An Post for smaller items for ROI, 2-3 days for Northern Ireland and 3-4 days for the UK. For larger items we need to deliver to you through our Meubles Home Delivery Service, we will advise you of the expected delivery date at the time of your order acknowledgment.

Meubles Home Delivery Service (ROI ONLY)

Deliveries directly through our Home Delivery Service take place between Monday to Friday 9.00am-5.00pm. Please note that we do not offer a Home Delivery Service on Bank Holidays.

An Post

Deliveries through An Post take place from Monday to Friday 8.30am to 6.00pm. Please note that An Post do not deliver on Bank Holidays.

Can I get a faster delivery?
Rest assured at all times we endeavour to process and deliver your ordered item to you as quickly as possible. On certain occasions we may be able to offer next day delivery. Should this be possible, we will advise you during the ordering process.
Can I choose a delivery time or a delivery date?
We will do our best to accommodate you as best we can. When your order is ready for delivery, we will make contact with you to arrange a suitable day and time. Should you need to change the date and time agreed please contact us as soon as possible. Please note that our Home Delivery Service Team have a pre-planned route for deliveries so changing a delivery date or time may result in your delivery being postponed until we next are in that location.
Do you offer international shipping?

Yes. We currently offer delivery by courier (An Post) to ROI, Northern Ireland and the UK for fixed prices. We can also organise delivery via courier to locations outside of these areas. However, we will need to provide you with a customised delivery price before an order can be fully placed. You will be informed of this during the checkout stage or you can contact us directly at websales@meubles.ie before placing your order to understand the delivery cost. Large furniture items are currently only available for delivery via our Home Delivery Service for ROI. 

Confirmation of which delivery method is applicable to your order will be communicated to you during Checkout.

What do I do if something is missing from my delivery?

We offer delivery for smaller items ordered online through An Post and for larger items ordered online or through our shop by the Meubles Home Delivery Service Team (ROI).

An Post Deliveries

If you have received an order through An Post and something is missing, please contact our customer service department immediately outlining the missing item/s.

Tel: 00353 (0)56-7722034
Email: customerservice@meubles.ie


Writing:


Customer Service Department

Meubles

Unit 12 Kilkenny Retail Park

Smithlands

Kilkenny

Ireland


Meubles Home Delivery Service

We request that customers receiving their order through the Meubles Home Delivery Service team to examine their order and notify the delivery team of any mistakes or omissions immediately. If you notice something after the Delivery Team have left, please contact our Customer Service Department

Tel: 00353 (0)56-7722034
Email: customerservice@meubles.ie

Writing:


Customer Service Department

Meubles

Unit 12 Kilkenny Retail Park

Smithlands

Kilkenny

Ireland

We will do our utmost to try and remedy the situation as quickly possible.

Ordering & TrackingHow will I know something is in stock?

On each product throughout the site you are clearly able to see whether a product is in stock or available to order. On very rare occasions there may be a slight time delay with some of our faster moving stocks being updated on the site. We endeavour at all times to clearly represent an accurate picture of our stock levels and apologise if we sometimes are out of stock of items.

If I want an item that you don’t normally stock are you able to source it for me?
On most occasions, yes. As a leading furniture, gift and homewares retailer, we have access to hundreds of manufacturers. Should you require a specific item, please let us know. You can do so by using our enquiry form or by speaking with one of our sales staff. Please telephone 056-7722034 (during business hours).
Are the prices online the same as in-store?
Yes, prices published online are the same as prices in-store. There may however be some items that are available online that are not available in-store and vice versa.
How long do you have to wait for products not in stock?
This varies by product and supplier. Where possible we have listed lead times for each product. Please note that these lead times are approximate and may be subject to change. Rest assured, if you place an order with us, we will do our level best to supply you with your chosen product as quickly as possible. Should a lead time increase or a product is discontinued from a supplier, we will inform you as soon as possible.
PaymentWhat payment methods do you accept?

Online we accept payment through credit card, debit card and PayPal. In our store, we also accept authorised cheque payments, cash payments and bank transfer. Please contact us directly on 00353 (0)56-7722034 for our bank account details should you wish to use this facility.

How safe are my personal and credit card details?
We treat all personal details given by customers with the utmost respect and integrity. For further details please see our Privacy & Cookies policies
Are the prices online the same as in-store?
Yes, prices published online are the same as prices in-store. There may however be some items that are available online that are not available in-store and vice versa.
How much of a deposit is required when ordering items?
If you order an item online, you will need to pay in full at time of ordering. If you order a custom made item in-store, a deposit of 20% is required to place your order with the balance due before delivery.
Is my money safe when I pay a deposit?
Yes. Meubles is part of The O’Keeffes Group that has been in operation since 1965. We are sufficiently funded and up-to-date with the Revenue Commissioners, suppliers etc.
Can I pay online using a gift card?
Unfortunately this option is not currently available. However we are happy to accept payment through credit card, debit card and PayPal.
How will I know my order has been received?
If you place an order online, you will receive a confirmation order to the email address you have supplied. If you place an order in-store, the sales person dealing with you will provide you with a sales order acknowledgement document.
Can I track my online order?
We know you will be waiting with anticipation on your Meubles purchase. For your convenience, when you order an item from us, you will receive a unique tracking code. When logged in to our website using this unique tracking code you will be able to view information concerning that item. This information includes whether it is in production and an expected delivery date. Please note that any dates are approximate dates. This is due to the nature of the product ordered and the fact we are working with third parties.

Further explained:

Order Received

This means your order has been received but hasn’t been processed yet.

Order Processing

This means your order could be at any point between the order being processed/goods being manufactured and dispatching your goods.

Awaiting Dispatch

Products awaiting dispatch means that your order is ready for dispatch and you will be contacted by our dispatch department to arrange a mutually convenient date for delivery.

Cancelled

Cancelled means your order has been cancelled either by you or by us.
Can I track my order even if I didn’t order it online?
Yes; you can track your order with Meubles if you are a registered account holder. If you aren’t currently an account holder and would like to become one, simply follow this link - register
Can I order items over the phone for delivery or collection from the store?
Yes, we do accept telephone orders for delivery or collection. To prevent fraudulent transactions, we do have a number of checks in place which you will need to complete. Our sales team will confirm these with you prior to purchase. Please note that this service is currently only available through our store.
RestaurantWhat are your cafe/restaurant’s opening hours?

Meubles Restaurant

Our Restaurant is open 7 days a week*

Monday – Saturday: 9am-5pm

Sunday & Bank Holidays: 11am-5pm

*We are closed Easter Sunday, Christmas Day, St. Stephen’s Day, New Year’s Day

Link to menu

Is your food gluten free?
Yes, we have a range of dishes that are gluten free. We comply with all food safety standard regulations and itemise all ingredients in our dishes. If you’re unsure, please don’t hesitate to enquire with our waiting staff.
Are your menu ingredients sourced locally?
Yes, as much as possible we source our ingredients locally.
What kind of food do you serve?
Our restaurant is open for breakfast, lunch and late afternoon snacks. Our menu comprises of signature dishes and daily specials devised by our resident Chef. Please click here for details
Does your cafe/restaurant provide free Wi-Fi?
Yes our restaurant has free Wi-Fi. Just ask a member of our restaurant staff for details.
Is your cafe/restaurant child friendly?
Yes our restaurant happily welcomes children and has a children’s menu and play area. We also have baby changing facilities onsite. At times, our restaurant has scheduled child centred activities. Please click here for details
General InformationHow can I find directions to your store?
We are located at Unit 12 Kilkenny Retail Park, Smithlands, Kilkenny, K95 Y26C. Directions to our store can be found here
What are your Opening Hours?
Meubles Showroom

Our Meubles showroom is open 7 days a week*

Monday-Saturday: 9am-6pm

Sunday & Bank Holidays: 12pm-6pm

*We are closed Easter Sunday, Christmas Day, St. Stephen’s Day & New Year’s Day

Meubles Restaurant

Our Restaurant is open 7 days a week*

Monday – Saturday: 9am-5pm

Sunday & Bank Holidays: 12pm-5pm

*We are closed Easter Sunday, Christmas Day, St. Stephen’s Day & New Year’s Day

Online Store

Our online store is open 24/7. Please note that some functions associated with our site such as Live Chat etc. are operated only during business hours. As demand for this and other services increases, we will endeavour to increase their availability.

*Our online store will not be able to take orders on the following days - Easter Sunday, Christmas Eve, Christmas Day, St. Stephen’s Day & New Year’s Day.
Who are Meubles?

Meubles is a 50,000 sq.ft. furniture, gift and homewares showroom located in the beautiful medieval city of Kilkenny. Based over two purposely appointed floors, the discerning buyer will find an extensive array of leading brands of sofas, dining sets, beds, bedroom furniture, homewares, accessories, flooring, fitted furniture, fitted kitchens and lighting. The business is owned and operated by the O’Keeffe family since it opened its doors in 1972. Our mission is to position Meubles as the ultimate destination store for furniture and homewares. Meubles is open 7 days a week, has extensive parking facilities and has a 100 seater restaurant producing delicious hot and cold dishes daily.

Are the prices online the same as in-store?
Yes, prices published online are the same as prices in-store. There may however be some items that are available online that are not available in-store and vice versa.
Do Meubles price match?
Yes, but certain terms and conditions apply. If you find the same product for less at another store, within 7 days of purchase, we will match that price and apply an immediate discount to your order. Proof of pricing must be presented in the form of an advertisement or written quotation. Price match is available on like-for-like items only. Where variations in specification, brand or manufacturer exist, price match will not apply. In the event that goods have been paid for in full, a refund of the difference will be given. For more information, speak to a member of our sales team on 056-7722034.
Do I need to pay a deposit?
For items ordered in-store a 20% deposit is required to order or hold an item for you. For online orders, the full cost of the item must be paid for at time of ordering. For details pertaining to our Returns Policy, please click here
How can I find out about Job Opportunities within Meubles?
We’re delighted to hear that you are interested in a position within our store. As and when vacancies arise, we publish them on the Careers section of our site. Should there be no current vacancies, we are happy to hold your details on file until a suitable role arises.

Please send your CV and covering letter outlining the role you wish to apply for to recruitment@meubles.ie
What kind of parking facilities are available at the store?
Our store is located within a retail park with ample parking for over 1000 cars. Subject to availability, customers can park right outside the front door. The retail park also has a number of designated disabled driver spaces. All parking is free of charge.
What facilities do you have for people with disabilities at the store?
Our store fully complies with The Equal Status Acts 2000 to 2004. It has a lift to access the first floor, disabled toilet facilities and there are designated disabled driver parking spaces in front of the store.
Is your store family friendly?
We happily welcome children and families to our store. Our store is equipped with baby changing facilities, our restaurant serves children’s meals and we also have a children’s play area onsite. We do however request that parents supervise their children whilst on the premises.
Is there a cafe/restaurant onsite?

Yes, we have a newly revamped restaurant onsite that caters for 200 people. The restaurant is open 7 days a week. Our chef and his team create mouth watering meals daily using locally sourced ingredients. We also cater for people with food allergies; just let your server know when you arrive.

Can someone help me plan and design rooms?
Our onsite fitted kitchen brand Carana and fitted furniture brand Komandor specialise in designing bespoke solutions for customers. They will happily provide you with a technical drawing of your kitchen or fitted furniture prior to placing an order. In our furniture department, all our furniture sales personnel have a good working knowledge of maximising a room’s functionality and space. Any of our team will be happy to explore options with you.
Do you provide measuring advice?
Yes. On our website you will find several guides to assist you. In our store, our staff are also very happy to advise you.
Are my personal details given to third parties?
No. In accordance with Data Protection Legislation 1998 and 2003 we will not give, sell or disseminate your personal details to a third party. For more information about how we manage your personal details, please see our Cookies & Privacy Policies
Do you sell gift cards?
Yes we do. You can add whatever amount of money you would like to one and there is NO EXPIRY DATE. At the moment we are unable to accept Gift Cards online as part payment or to sell them online. To purchase a Meubles Gift Card please call our store @ 056 7722034.
Can I pay online using a gift card?
Unfortunately this option is not currently available. However we are happy to accept payment through credit card, debit card and PayPal.
How long is a gift card valid for?
There is no expiry date on our gift cards and they can be used throughout our store. We would however advise that you store gift cards safely as we are unable to re-issue lost or stolen gift cards.
Do you offer finance options or interest free credit?
No, we currently do not offer finance or interest free credit. We have investigated these options on several occasions but have found that most of our customers have finance already agreed before purchasing from us.
Do you charge for quotations?
No, we don’t charge for quotations. In-store, we are very happy to discuss your particular requirements and provide a quotation. All quotations are valid for 30 days from date of issue.
Customer ServiceDo you offer a guarantee on items?
All our products are governed by the manufacturer’s guarantee. These guarantees vary by product and supplier. Details of the manufacturer’s guarantee are detailed in the product specification for each product. For in-store purchases, our staff will be able to advise you. Please do not hesitate to ask!
How do I make a complaint?
We’re sorry to hear that you are dissatisfied with your Meubles experience. We are fully committed to ensuring that all customers are completely satisfied with us. To this end we use Feefo, the independent global ratings and review provider to contact our online customers to review their shopping experience. We then use this anonymous feedback to help us improve where we need to.

We hope you will give us an opportunity to restore your confidence in us. Should you feel the need to complain, we would like to hear from you. Complaints can be made in the following ways

Tel: 056-7722034
Email: customerservice@meubles.ie
Writing:
Customer Service Department
Meubles
Unit 12 Kilkenny Retail Park
Smithlands
Kilkenny

We will do our best to respond to your complaint in a timely fashion.
I've lost something at the store - how do I get it back?

We’re sorry to hear that! Please call 00353 (0)56 – 7722034 outlining what has been lost and on what date. We will do our best to try and re-unite you with it. We cannot however be held responsible for items lost or misplaced in our store.

The item I’ve purchased has a faulty or damaged part?

We’re sorry to hear that an item you’ve purchased has a faulty or damaged part. There are two ways to remedy this situation.

Store Purchases

If the item you’ve purchased in-store is either faulty or damaged*, please notify our Customer Service Department as soon as possible. Please ring 00353 (0)56 -7722034 or email them at customerservice@meubles.ie. We will endeavour to replace or refund your purchase as quickly as possible.

*Please note that you or a nominated representative are responsible for inspecting and confirming receipt of the goods. Any complaints in relation to goods having suffered accidental damage prior to delivery must be notified to Meubles within 4 days of the delivery.

For further details please refer to our Returns Policy

Online Purchases

If the item you’ve purchased online is either faulty or damaged*, please notify our Customer Service Department as soon as possible. Please ring 00353 (0)56-22034 or email them at customerservice@meubles.ie. We will endeavour to replace or refund your purchase as quickly as possible.

*Please note that you or a nominated representative are responsible for inspecting and confirming receipt of the goods. Any complaints in relation to goods having suffered accidental damage prior to delivery must be notified to Meubles within 4 days of the delivery.

For further details please refer to our Returns Policy

Product QueriesHow long should a mattress last?
The lifetime of a mattress will depend on a number of factors including brand, use and change of circumstances e.g. posture. As a rule of thumb, we would suggest that people replace their mattress every 7 - 10 years. To prolong the life of a mattress, we suggest that you use a mattress protector and turn it regularly. Our mattress buying guide should answer most of the questions you have regarding a mattress
Do I need to purchase a base when I buy a mattress?
No, we are happy to sell a mattress on its own. However, we do advise that you ensure that the divan or bedstead your new mattress is going to be placed on is sound and fit for purpose as this may affect your overall experience with your chosen mattress.
On made to order items is the price dependent on types of material coverings used?
Yes. For most customers, the ability to choose what they specifically like is one of the key reasons for choosing a made to order piece. The manufacturers we work with offer a range of price points for wood, fabric, leather etc. This allows customers to choose an item suitable to their taste, circumstances and budget. If you order a made to order piece from our store, our sales staff will advise you of the overall cost. If you order from our website, it will calculate the overall cost based on your choices.
Why are there items on the website that I can’t buy online?

Owing to some agreements with certain manufacturers, some products highlighted on our site cannot be purchased online. Thankfully this only applies to a select number of products. Items which cannot be purchased online are highlighted throughout the website. If there is something you find online that you would like to order, simply call our store at 00353 (0)56-7722034 outlining the product you are interested in and they will confirm the price and its availability with you.

What if I change my mind or cancel my order after ordering online?

If you purchase an item from us online, you may return the item, cancel the contract prior to delivery or cancel the contract within 14 days of delivery for a full refund provided the returned goods are in a saleable condition, in their original packaging and have not been used or damaged. Made to measure or bespoke items may be returned in exceptional circumstances (please see below). You will however, be responsible for any postage/courier charges to return the item. This includes large furniture items the Meubles Home Delivery Service Team delivered to you. Please ensure to use appropriate packaging as only items that reach us in perfect condition will be accepted as returns. Once the item has been returned our customer service personnel with review it and once approved, your account with be credited. Please allow 28 days for the money to be refunded to your account.

We have partnered with An Post to simplify the return procedure for online purchases of smaller goods. Simply log onto www.returnmyshopping.ie and follow the steps you see on the screen. Please note you will need access to a printer to utilise this service. We are delighted to inform you that we have secured reduced postal rates for customers who use this service.

Don’t forget to use appropriate packaging!

Return Address Details

Meubles Online Sales Department
Unit 12 Kilkenny Retail Park
Smithlands
Kilkenny
Email: websales@meubles.ie
Tel: 056-7722034

Please ensure to fill in the return slip that accompanies your online purchase. Special Order/Made to Measure/Bespoke Items

In exceptional circumstances we may agree to accept the return of a special order/made to measure or bespoke item.

For orders of special order/made to measure or bespoke items ordered in-store a 20% deposit is required to secure that order. Should we agree to accept the cancellation of your order we reserve the right to keep your deposit.

For online sales of special order/made to measure items or bespoke items, that we agree to accept as a return, we reserve the right to withhold 20% of the value you paid to purchase the item.

Please ensure to measure the room and access points to your room prior to ordering furniture. All items we sell online include dimensions; however they are for guidance only.

If you are returning large furniture items the Meubles Home Delivery Team delivered to you, which we have agreed to accept as a returned item, you have the choice of using your own method of delivery to return the item(s) to us or our Meubles Home Delivery Service personnel will collect the item/s you wish to return. Our fee for this service will be €25, €49 or €99 based on your delivery area - Area 1, Area 2 and Area 3. For further details please refer to our Returns Policy

Contact us:

Meubles Online Sales Department
Unit 12 Kilkenny Retail Park
Smithlands
Kilkenny
Email: websales@meubles.ie
Tel: 056-7722034

Please ensure to have all details pertaining to your purchase available.

Can I add to or change an existing order?
Where possible we will try and accommodate a change to your order before it is manufactured and/or delivered to you. However, should this not be possible we reserve the right to complete your order based on the original order placed by you, the customer.

To add to or change your order please call 056-7722034 quoting your original order reference number.